Are you the world's worst hotel guest?
From exercising in the hallways to stealing from your room, here's what travelers are doing
A few hours after Matt Rogers checked into his hotel in Dallas, he heard rhythmic grunting noises outside his door. They were coming from one of the worst hotel guests ever.
"He was doing his workout in the hallway," recalls Rogers. "It was really obnoxious."
Rogers knows a thing or two about working out — he's a personal trainer himself — but he says there's a time and a place for it. The guest should have headed to the hotel gym, which was open at the time.
But, for heaven's sake, keep it down in the hallway.
That's not the worst of it: Apparently, the obnoxious hotel guest was totally unaware that he was being, well, so obnoxious.
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How can hotel guests be so annoying?
Annoying hotel guests will be front and center again this summer as Americans embark on their annual vacations. They'll make noise, trash rooms, ignore the house rules and irritate other travelers. And, like the guy working out in Rogers' hallway, they'll have no idea that they are the world's worst hotel guests.
"They forget that they’re not in their own living room," says Rachel Wagner, an etiquette expert. "If they’re with family members or sports team members for an event, it’s easy and natural to continue conversations down the hall after getting off the elevator, forgetting that others may have an early morning flight and are trying to sleep."
My pet peeve is hotel guests who think they're shooting an adult movie next door. Look, if you're going to make the kind of noise that keeps the neighbors up all night, maybe you should wait until you get home. Just a suggestion.
It turns out there's a litmus test — three simple questions — that will help you know if you're a bad guest. I'll also tell you how to be a good guest. And if you think it's too late for you, I have some hopeful news. I'll get to that in a sec.
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How to tell if you're the world's worst hotel guest
So here we are, having to do something your parents should have taught you. I'm about to reveal how you can know if you're the world's worst hotel guest. (OK, technically, I'm going to defer to my expert sources.) Here are the questions you should ask:
Are you violating any of the house rules? Hotels post house rules and will often share them with you when you check in. For example, they'll tell you when it's check-out time — usually noon. They'll tell you what's allowed in your room, and what isn't (no parties, no weapons). They'll also disclose the hotel's "quiet" hours. And, of course, stealing is never allowed. "Simple acts like lowering your voice in common areas can make a big difference," says Raymond Yorke, a spokesman for Redpoint Travel Protection. If you're not following the rules, chances are you're a bad hotel guest.
Are you getting a lot of attention from the hotel staff? "You can know you are a bad guest if the hotel's staff are paying extra attention to you, more than any other guests," says Sarah Bajc, owner of Camaroncito EcoResort & Beach, an all-inclusive eco-resort on the Caribbean coast of Panama. "They will be checking in with you more proactively, ensuring you are OK." Wait, isn't that what hotels are supposed to do with guests — take good care of them? "Most good guests are self-sufficient and happy to ask for something without being needy," says Bajc. Good to know.
Are you doing something that would be unacceptable outside the hotel? Here's a fact: Paying for a hotel room doesn't give you the right to do whatever you want. Brenda Beltrán remembers a recent hotel stay in Madrid with a particularly difficult guest. He yelled into his phone while walking down the hallway. He made bizarre complaints about the hotel vibrating. And he demanded extra pillows be delivered to his room — then berated the staff for interrupting him when they delivered the cushions. "He made everyone tense," recalls Beltrán, who works for a telecommunications company.
If you answer "yes" to any of these questions, chances are you're a bad hotel guest. So how are you supposed to behave? For the answer, I turned to Wagner, our etiquette expert.
How an etiquette professional behaves at a hotel
Wagner shared her experience during a 13-night stay at a Hilton property in Fort Lauderdale, where she was caring for her husband as he recuperated from surgery. Her approach to being a good guest is simple yet effective: be courteous, thoughtful, and respectful.
“I try to be respectful when checking in or when I need something," Wagner explains. "I don’t request housekeeping every day — only every two to three days. I leave dirty towels in a neatly folded stack on the bathroom floor, not strewn around. And I leave a tip on the pillow each day that housekeeping is provided, usually $4 to $5.”
But it’s not just about the room or the tipping. Wagner makes it a point to acknowledge the hard work of the housekeeping staff whenever she encounters them.
“When I see housekeeping staff in the hallway, I always smile and say, ‘Good morning, have a great day.’ They work hard, and I want them to feel valued and appreciated. It’s a small thing, but it can make a big difference,” she says.
Even if you're the worst hotel guest ever, there’s still hope
If you feel like you’ve already crossed the line into bad guest territory, don't worry. There's hope for you. Take, for instance, the story of Nick Burchill, also known as the worst hotel guest ever.
Burchill had opened his window and left boxes of pepperoni pizza in his hotel room at the Fairmont Empress in Victoria, British Columbia. It attracted a flock of hungry seagulls that tore into the takeout and defaced his room. After the incident, the hotel banned him for life.
Burchill wrote an apology to the hotel 17 years later.
"I have matured and I admit responsibility for my actions," he said. "I come to you, hat-in-hand, to apologize for the damage I had indirectly come to cause and to ask you to reconsider my lifetime ban from the property."
The Fairmont lifted his ban.
So, if you’ve been a bit of a Burchill in the past, don’t worry. Just remember to be polite, follow the rules, and treat the hotel staff with respect. And maybe, don't leave the pizza out where the seagulls can find it.
Your turn
Have you ever met the world’s worst hotel guest? I’d love to hear your story. Our comments are open.
Years ago my wife and I arrived in the early evening at the InterContinental Paris - Le Grand Hotel, A beautiful hotel, that was built in an elegant time, but with thinner walls compared to today's standards. We had spend the day out, and we were looking forward to a good night's sleep
.Unfortunately our room was next to a room occupied by fellow Americans, a couple who were very loud. We had gone to bed around 10:00 PM, and around 11:30pm we were awakened to the sound of the couple returning to their room, arguing loudly about something that had taken place during the day. We tried to ignore them, and did not complain to the management, as we heard a litany about everything that was wrong with France. Unfortunately throughout the night we were continually awakened by the wife, shouting about a variety of things, including that the husbad was grabbing the blanket and not giving her her fair share. We were then awakened early in the morning by the woman screaming at her husband that they were going to miss their tour bus, and ordering him to go down to the bus and hold it, while she went for her mandatory grapefruit juice. When he asked her how he was supposed to stop the bus from leaving, she said he should stand at the door of the bus with one foot on the bus and one foot on the ground, and refuse to move until she got there with her grapefruit juice.
As we were leaving the hotel I slipped a note under their door saying that as fellow (unnamed) guests, we hoped they didn't miss their bus, and that she got her grapefruit juice. I suggested that they should be mindful of the guests in the other rooms who could hear every word they said at all times. Finally, I suggested that they ask the management for an additional blanket if they couldn't share the one they had.
Needless to say, we heard nothing from them the next night, though we know that they were in their room, having seen them walking down the hall a distance ahead of us when we returned to our room.
I am not a "user" - I only use what I absolutely need in my hotel room and make it obvious what has been used. AND always leave tip (have educated a few friends on the tip the housekeeper rule). Although I love bed & breakfasts (I own one), when I DO get to travel I am a "hit & split" which is not B & B travel, so I stay at motels as I have to BE at my destination by day/time (and if I forgot to block reservations, have my own guests to serve breakfast to before I can leave).
One should not treat a hotel room with the idea of using everything that is there. (and the lush towels, robes, etc. that are provided for your comfort and enjoyment of your stay are to still be there when you leave.) Save your arguments until in the car or at home - no one else needs/wants to know your business.
IF I see housekeeping as I leave my room to check out, I tell them the room is vacant and thank them for what they do. Also if I see cleaning staff at a rest area/airport/wherever there is a Public Restroom (especially a Rest Area) and the bathroom is clean, I make a point to tell them how much they are appreciated for what they do. More people need to do that - it may make things cleaner everywhere.