Elliott Confidential

Elliott Confidential

The hidden reason your trip is suddenly nonrefundable

It’s not just greed. AI pricing, post-pandemic risk, and our own click-happy habits have led to a tightening of refund rules.

Christopher Elliott's avatar
Christopher Elliott
Aug 24, 2025
∙ Paid
33
30
2
Share

Christina Anderson thought her hotel room in Reykjavik, Iceland, was refundable. But when her flight to Iceland was canceled because of bad weather, she made a stunning discovery: It wasn't.

Anderson, a retired nurse from West Lafayette, Ind., booked her room at the Iceland Parliament Hotel through a travel website affiliated with Priceline, and she didn…

Keep reading with a 7-day free trial

Subscribe to Elliott Confidential to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 Christopher Elliott
Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture