Nine million reasons to read this story
The airline industry forgot how to issue refunds in 2020. Don't become a statistic this year.
Nine million airline passengers.
That's how many people had a complaint about ticket refunds last year, new numbers from the Department of Transportation (DOT) suggest. A staggering 89,518 air travelers wanted their money back from an airline in 2020 — a 5,687 percent increase from the previous year.
But that figure, which is thought to represent only 1 …
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