How bad was it, really?
Customer service expert David VanAmburg explains what happened to travel in 2020 — and why travelers were better off staying home
It may be an understatement to say 2020 wasn't the best year for travel. But how bad was it? Well, when the respected American Customer Satisfaction Index (ACSI) releases its travel scores for 2020 tomorrow morning, we'll know the full extent of the carnage. I asked David VanAmburg, who runs the ACSI, for a preview. Here's our interview.
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