Elliott Confidential

Elliott Confidential

Share this post

Elliott Confidential
Elliott Confidential
How airlines plan to keep $13 billion of your money
Copy link
Facebook
Email
Notes
More

How airlines plan to keep $13 billion of your money

Unused ticket credits will expire soon, and there's almost nothing you can do about it

Christopher Elliott's avatar
Christopher Elliott
Feb 21, 2021
∙ Paid
10

Share this post

Elliott Confidential
Elliott Confidential
How airlines plan to keep $13 billion of your money
Copy link
Facebook
Email
Notes
More
19
Share

It was a gift that seemed too good to be true. During the early days of the pandemic, the airline industry offered passengers who wanted to cancel their flights a generous ticket credit, valid for up to 24 months. It also revoked many of its hated ticket change fees.

And guess what? It was too good to be true.

Today, airlines are holding tens of billions …

Keep reading with a 7-day free trial

Subscribe to Elliott Confidential to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 Christopher Elliott
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture

Share

Copy link
Facebook
Email
Notes
More