Elliott Confidential

Elliott Confidential

How airlines plan to keep $13 billion of your money

Unused ticket credits will expire soon, and there's almost nothing you can do about it

Christopher Elliott's avatar
Christopher Elliott
Feb 21, 2021
∙ Paid

It was a gift that seemed too good to be true. During the early days of the pandemic, the airline industry offered passengers who wanted to cancel their flights a generous ticket credit, valid for up to 24 months. It also revoked many of its hated ticket change fees.

And guess what? It was too good to be true.

Today, airlines are holding tens of billions …

User's avatar

Continue reading this post for free, courtesy of Christopher Elliott.

Or purchase a paid subscription.
© 2026 Christopher Elliott · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture