Elliott Confidential

Elliott Confidential

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Flight canceled? Here's what you need to know
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Flight canceled? Here's what you need to know

You deserve a refund, period

Christopher Elliott's avatar
Christopher Elliott
Oct 12, 2021
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Flight canceled? Here's what you need to know
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Last weekend's wave of Southwest Airlines cancellations, which the airline has blamed on air traffic control and weather problems, is an important reminder that you have rights when you fly. 

I'm not kidding.

One reader contacted me late yesterday to say that even though a Southwest rep offered her a full refund — which is supposed to be what happens — sh…

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