Consumer Alert: When a booking site breaks a promise, here's what you have to do

We're getting more cases like this, but there's a way to avoid it

When Nina Jolly got an email from Booking.com that her hotel reservation in Venice had been canceled, her heart sank. Lodging prices had been rising ever since she made her initial reservation.

But Booking.com told her not to worry: It would cover the cost of a new hotel, even at a higher price.

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