Elliott Confidential

Elliott Confidential

Consumer Alert: Getting compensation from an airline is easy. Getting it to actually pay isn't.

We're being flooded with cases where airlines fail to pay what they promise. Here's how to fight back.

Christopher Elliott's avatar
Christopher Elliott
Apr 08, 2024
∙ Paid

When British Airways canceled Suzanne Walfoort's flight, its responsibility was clear. Under U.K. consumer regulations, it owed her $1,600 in compensation.

And to its credit, British Airways quickly agreed to pay her. But then it didn't.

You’re reading the Elliott Confidential Consumer Alert, available exclusively to subscribers. Thank you for your support.

User's avatar

Continue reading this post for free, courtesy of Christopher Elliott.

Or purchase a paid subscription.
© 2026 Christopher Elliott · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture