Consumer Alert: Getting compensation from an airline is easy. Getting it to actually pay isn't.
We're being flooded with cases where airlines fail to pay what they promise. Here's how to fight back.
When British Airways canceled Suzanne Walfoort's flight, its responsibility was clear. Under U.K. consumer regulations, it owed her $1,600 in compensation.
And to its credit, British Airways quickly agreed to pay her. But then it didn't.
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