Elliott Confidential

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Confusing your way to profitability
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Confusing your way to profitability

Airbnb offers a master class in using fine print to create profits

Christopher Elliott's avatar
Christopher Elliott
Jun 24, 2021
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Confusing your way to profitability
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Dustin Elliott, “Airbnb Chaos” (2021) Oil on canvas. For more information, https://www.instagram.com/stillstabbin/

This week Airbnb quietly introduced a new cancellation policy to "provide greater flexibility" for hosts and guests. But the real reason behind the change is clear to anyone who follows the home-sharing behemoth.

"We’ve heard from hosts and g…

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