Bad flight? Don't blame COVID
Air travel would be taking a nosedive even without the pandemic
By almost every measure, air travel is getting worse.
Consumer complaints soared to a new high last year. The Department of Transportation logged 102,550 grievances in 2020, compared with just 15,342 in 2019. That's more than a six-fold increase.
Air travelers lashed out, sometimes literally. The Federal Aviation has proposed more than $1 million in fines
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