Bad flight? Don't blame COVID

Air travel would be taking a nosedive even without the pandemic

By almost every measure, air travel is getting worse. 

Consumer complaints soared to a new high last year. The Department of Transportation logged 102,550 grievances in 2020, compared with just 15,342 in 2019. That's more than a six-fold increase.

Air travelers lashed out, sometimes literally. The Federal Aviation has proposed more than $1 million in fines