Hello Christopher and Elliott Advocacy Community,

I’m posting here as requested because I’m hoping you can help me with an unresolved dispute with Avis Budget Group after a rental at Westchester County Airport (HPN) in New York.

I have tried repeatedly to resolve this directly with Avis, but I continue to get rejected without what I believe are basic questions about the claim being answered.

The rental

• Rental Agreement: #657649285

• Avis Claim: #2690294414

• Vehicle: 2026 Volvo XC90 SUV

• Original amount claimed: $9,647.41

• Current amount claimed: $19,970.70

What concerns me most is that there are several significant discrepancies in Avis's own records.

1. Avis identified the wrong vehicle

The vehicle I rented and returned was a 2026 Volvo XC90 SUV.

However, Avis's original damage demand and Page 8 of its claim dossier identify the vehicle as a Volvo V90 Cross Country.

I have pointed this out to Avis, but I have not received a meaningful explanation for why the vehicle is incorrectly identified in the claim documents.

2. There are 693 unexplained miles

This is probably the biggest issue that I have been unable to get an answer about.

When I returned the vehicle, my return receipt showed 5,115 miles on the odometer.

Later appraisal documents provided by Avis show the vehicle at 5,808 miles.

That's a difference of 693 miles.

I had already returned the vehicle, so I don't know how or why those additional miles were put on it. At that point, the vehicle was in Avis's possession.

I have repeatedly asked Avis to explain those 693 miles, but I still don't have an answer.

3. Avis increased the claim by more than $10,000 after telling me it wouldn't

On June 19, 2026, Cindy Hepler, a Central Recovery Specialist with Avis, told me in writing that no further estimates or supplementals would be created.

I relied on that statement.

Despite that, Avis later created something called "Supplement 1" and increased the amount being demanded from $9,647.41 to $19,970.70.

That's an increase of $10,323.29.

I have asked Avis for a clear, itemized explanation of how and why the amount more than doubled, especially after I was told there would be no further supplementals. I have not received a satisfactory explanation.

4. I was also denied the opportunity for a pre-repair inspection

I disputed the damage claim and requested the opportunity to inspect the vehicle before repairs were made.

I believe Avis's handling of that request violated the inspection rights provided under N.Y. GBL § 396-z.

Where things stand now

After trying to resolve everything with Avis, I reached the point where I could no longer get the issues addressed internally.

On October 5, 2026, Avis Executive Client Relations gave me a final rejection. They declined to reopen the matter or address the discrepancies I had raised.

I have since taken the matter to the Westchester County District Attorney's Office, Frauds & Consumer Protection Bureau, following a referral from NYC DCWP.

I also have complaints open with:

• New York State Attorney General: Ref. #1-1370276562

• BBB: ID #25327137

What I am asking Avis to do

At this point, I am simply asking Avis to take a fresh look at the claim and reconcile its own records.

I would like Avis to:

• Reopen and audit Claim #2690294414;

• Explain why the wrong vehicle is identified in the claim documents;

• Explain the additional 693 miles recorded after I returned the vehicle;

• Provide a complete explanation and itemization of the increase from $9,647.41 to $19,970.70;

• Address the written June 19 commitment that no further estimates or supplementals would be created;

• Cancel the disputed $19,970.70 balance;

• Confirm that I owe $0; and

• Make sure this disputed claim does not result in the suspension or loss of my Avis Wizard Profile.

I travel every week for work, so losing access to my Avis account would create a serious problem for me.

I'm not asking for special treatment. I just want Avis to review the records, explain the discrepancies, and correct the claim if the records don't support what they are charging me.

I have kept the rental agreement, return receipt, claim documents, appraisals, correspondence, and records from the agencies I've contacted, and I can provide them if needed.

Thank you, Christopher and everyone in the Elliott Advocacy community, for taking the time to read this and for any guidance you can provide.

Airbnb punished me based on messages I never sent after I wrote an honest review about a genuinely terrible stay with a defensive host.

What happened:

My wife and I got married on September 1, and this trip was our honeymoon. We'd spent months planning it, and Istanbul was the last stop. We booked a spot in Beyoğlu (Sep 25–29) because the listing promised a quiet residential area.

It wasn't. On our first night, bass-heavy music from a festival at Galataport started up and didn't stop. It woke us at 3 AM Friday, ran until midnight Saturday, and came back again Sunday. The host told us the venue was 1.5–2km away. We could see it happening from our balcony. When we raised it, we were told it was unlikely to be the festival, and even after I sent him video, he said there'd be no festival the next day. There was.

We ended up sleeping on a mattress in the living room, on our honeymoon. On top of that, the bathroom and bedroom smelled of sewage, the bedroom AC barely worked, and there was no wifi in the bedroom.

Every time I raised something, I stayed calm and sent evidence. Every time, it was downplayed or doubted. Zero sympathy, just telling us we were being difficult and had an “accusatory tone.” I’ve never be spoken to like that from a host in over 40 stays. Before arrival, he offered to arrange our airport transfers and asked for our return flight details. The night before we left, he told us the transfer only covered arrival then argued the semantics/wording. When I pushed back, he accused me of bad faith and said that had he known how we'd communicate, he wouldn't have accepted our booking. We were guests, and we were being treated as a problem for pointing out things that were true.

After checkout, I wrote an honest review. Airbnb removed it, saying it was "pressure or coercion." I had never mentioned a review to the host. I asked once, politely, for a one-night goodwill refund, and when he said no, I accepted it. That was the end of it.

How I Found Out:

For days, Airbnb Support told me only that my review was removed for "pressure or coercion," that the whole review counted as coercion, and that there was no appeal process. Nobody would tell me what evidence they'd used.

So I wrote to Gus Fuldner, Airbnb's Head of Global Operations. My case went to Executive Escalations, and a Senior Case Manager finally told me the basis for the removal: WhatsApp messages the host had submitted, supposedly from me. They quoted me saying, "I've already written a negative review, if you don't refund me for three nights, I'll post it," along with a profane threat.

I never sent those messages. I never wrote that, I never mentioned a review to this host, and I never asked for three nights. There is no such conversation on my phone or my wife's. The only refund I ever asked for was one night, once, politely, and I accepted his no.

Those messages did not come from me. Someone made them look like they did, and Airbnb accepted them without checking them against my phone number, then punished me on the strength of them.

Why this is wrong:

• It doesn't match Airbnb's own policy. Airbnb defines coercion as threatening or trading a review for something. I never did either.

• The same facts were judged in opposite directions. After my review came down, the host posted one about me built around the same refund request, claiming I left the place dirty. His stayed up, and my two disputes against it were denied.

• Airbnb's own Resolution team sided with me on the transfer dispute with this same host and reimbursed my fare.

• There's no way to correct an error. Support told me there's no appeal, so unverified screenshots decided the outcome.

Where it stands:

My case is with Executive Escalations. The host was given 24 hours to submit more evidence, and he did. Airbnb says a decision is due October 8. I've asked what he submitted and whether I'll get to respond to it before a decision is made. A warning was also placed on my account, and I've asked for it to be marked as disputed while the review is ongoing.

What I'm asking for

1. The warning removed from my account

2. My review reinstated

3. The host's review of me removed

4. Written confirmation that the messages weren't sent from my number

I'm happy to share the full paper trail, including emails, the host's messages and my noise videos.

My family booked a 8 seater on Halifax through Turo. It was a 2013 Odyssey with 235k miles. Two hours in the drive and there was smoke from the ar. We had to abandon (after calling Turo- and the vehicle owner) and take a taxi to our hotel in Moncton. Turo promised to reimburse the taxis. So far they have not despite multiple reminders.

In a follow up call they also promised to reimburse our return trip from Moncton to Halifax asbyh I could not provide any alternative vehicle. Again they are now denying this.

They have now Infact filed a claim stating that we drove while the engine was HOT and that caused the engine to fail. They have already swiped 4,900 Cad from our credit card with no response on how a renter can be responsible for a coolant leak that caused the engine damage.

Any help / suggestions are appreciated . Posing here is an email trail with regards the false claim::

Hello Abhinav,

Thank you for contacting Turo, this is Celeste from Turo Claims. I hope this email finds you well.

Regarding your emails, I understand your concerns about your financial responsibility and I'll be more than glad to explain this point better for you.

According to the certified mechanic diagnosis, the car suffered catastrophic head gasket failure from prolonged, active overheating. The dashboard temperature gauge and warning lights would have been visibly active for a significant period before the engine smoked and died on the highway. Continuing to operate the vehicle under active overheating conditions constitutes driver negligence, directly resulting in total engine failure. 

Taking into consideration those points, you are liable for engine replacement costs due to negligence/continued operation after overheating warnings. As a friendly reminder, as per our Terms of Service, the guest that booked the trip (“primary guest”) is financially responsible for all physical damage to or theft of a booked vehicle that occurs during a trip, plus any additional costs and fees resulting from damage of any kind to the vehicle, regardless of who is found to be at fault.

Having said this, as the diagnostic confirms that the claimed damage occurred during the trip, I am afraid that the coverage decision stands and we cannot forward your case for further review.

In case you have any questions, please don't hesitate to contact us.

All the best,

Celeste

Turo Claims Associate

From: "Abhinav Behari" <[email protected]>

Subject: Re: Turo Claim Payment 1052064

Date: 10/06/2026 1:55 PM

To: <live-replyto-11030.1f5f158e-c1ee-43ed-93b9-74b4e9d5fe19@email.prod.us.origamirisk.com>

Also on top I have also asked for call recordings made the day and over the next few weeks multiple times and have not received a response yet. 

Please escalate to your PIPEDA compliance team and never heard back. 

Regards,

Abhinav 

On Tue, Oct 6, 2026, 5:11 a.m. Abhinav Behari <[email protected]> wrote:

Hi

As the primary reason stated in your attachment is a coolant leak, how is that caused by the driver/renter? 

A coolant leak was possibly caused prior to the rental  (2 hours) and is not something tgat can physically inspected before.

What proof does Turo have that the leak was not there before? 

Intact this was a safety hazard putting me and family at risk

Thanks

On Mon, Oct 5, 2026, 1:28 p.m. Turo <[email protected]> wrote:

The following links can be used to download the file attachments related to this email. These links will be good for 7 days. Please download the files before they expire.Nilesh's Rental.pdf (190 KB)Troubleshoot - 504607 - HONDA - Odyssey - 2014.pdf (37.9 MB)Diagnosis report.pdf (2.9 MB)pre odometer.jpg (54 KB)

Hello Abhinav,

 

Thanks for your patience while we reviewed your damage claim. We’ve determined that this claim is eligible for coverage.

 

In this email, I’ll break down the cost of the claim. Then, I’ll let you know your balance due. Finally, I’ll offer some suggestions for how you may be able to reduce your out-of-pocket costs.

 

As a reminder, your protection plan is voided. That means you’re fully financially responsible for this damage claim. The reason why physical damage in voided is because the protection does not cover mechanical damages.

 

Breakdown of claim costs:

The total cost of this claim is: $4,841.16 

• Damage amount: $4,741.16 

• Processing fees: $100.00

 

Balance due:

You’ve already paid: $00.00. The amount you owe for this claim is: $4,841.16. 

 

We’ll charge your payment card for the amount owed in about 48 hours. If you paid for your trip with Apple Pay or Google Pay, you’ll need to add a payment card to cover these charges. If you paid for your trip with a debit or credit card, add a new card to your account if the card on file can’t cover the charges. 

Please keep in mind that a supplement might be needed based on the repair shop’s inability to complete the repairs within the estimated repair cost. We’ll let you know if this happens and if there are any additional damage costs to you.
 

You may be able to reduce your out-of-pocket costs if:

• you have personal automobile insurance 

• you were using the Turo vehicle for business purposes

• anyone in your household has an insured vehicle

If any of the above conditions apply, please reply to this email and let us know. If you have it, send us the name of the insurance carrier and policy number. Otherwise, send us the information you do have, and we’ll work with you to find a policy to cover the loss. Your personal insurance may help reduce your out-of-pocket expenses, follow this link to complete the insurance intake form, Axle.

 

I’ve attached the estimate and damage photos for your records. 

All the best, 

Carlos

Turo Claims Associate

Replies to this email message will be saved with our email records.

Replies to this email message will be saved with our email records.

Hi

Why did the car over heat, were there existing mechanical issues with the car? In all my driving h history I have never heard of a well maintained car suddenly overheat. Have you? 

Can you please clearly state how long the car was driven when over heated? We were on a highway and as such stopped at the closest safe point. 

Regards

Abhinav 

Hide quoted text

On Wed, Oct 7, 2026, 2:56 p.m. Turo <[email protected]> wrote:

Hello Abhinav,

Thank you for contacting Turo, this is Celeste from Turo Claims. I hope this email finds you well.

Regarding your emails, I understand your concerns about your financial responsibility and I'll be more than glad to explain this point better for you.

According to the certified mechanic diagnosis, the car suffered catastrophic head gasket failure from prolonged, active overheating. The dashboard temperature gauge and warning lights would have been visibly active for a significant period before the engine smoked and died on the highway. Continuing to operate the vehicle under active overheating conditions constitutes driver negligence, directly resulting in total engine failure. 

Taking into consideration those points, you are liable for engine replacement costs due to negligence/continued operation after overheating warnings. As a friendly reminder, as per our Terms of Service, the guest that booked the trip (“primary guest”) is financially responsible for all physical damage to or theft of a booked vehicle that occurs during a trip, plus any additional costs and fees resulting from damage of any kind to the vehicle, regardless of who is found to be at fault.

Having said this, as the diagnostic confirms that the claimed damage occurred during the trip, I am afraid that the coverage decision stands and we cannot forward your case for further review.

In case you have any questions, please don't hesitate to contact us.

All the best,

Celeste

Turo Claims Associate

From: "Abhinav Behari" <[email protected]>

Subject: Re: Turo Claim Payment 1052064

Date: 10/06/2026 1:55 PM

To: <live-replyto-11030.1f5f158e-c1ee-43ed-93b9-74b4e9d5fe19@email.prod.us.origamirisk.com>

Also on top I have also asked for call recordings made the day and over the next few weeks multiple times and have not received a response yet. 

Please escalate to your PIPEDA compliance team and never heard back. 

Regards,

Abhinav 

On Tue, Oct 6, 2026, 5:11 a.m. Abhinav Behari <[email protected]> wrote:

Hi

As the primary reason stated in your attachment is a coolant leak, how is that caused by the driver/renter? 

A coolant leak was possibly caused prior to the rental  (2 hours) and is not something tgat can physically inspected before.

What proof does Turo have that the leak was not there before? 

Intact this was a safety hazard putting me and family at risk

Thanks

On Mon, Oct 5, 2026, 1:28 p.m. Turo <[email protected]> wrote:

The following links can be used to download the file attachments related to this email. These links will be good for 7 days. Please download the files before they expire.Nilesh's Rental.pdf (190 KB)Troubleshoot - 504607 - HONDA - Odyssey - 2014.pdf (37.9 MB)Diagnosis report.pdf (2.9 MB)pre odometer.jpg (54 KB)

Hello Abhinav,

 

Thanks for your patience while we reviewed your damage claim. We’ve determined that this claim is eligible for coverage.

 

In this email, I’ll break down the cost of the claim. Then, I’ll let you know your balance due. Finally, I’ll offer some suggestions for how you may be able to reduce your out-of-pocket costs.

 

As a reminder, your protection plan is voided. That means you’re fully financially responsible for this damage claim. The reason why physical damage in voided is because the protection does not cover mechanical damages.

 

Breakdown of claim costs:

The total cost of this claim is: $4,841.16 

• Damage amount: $4,741.16 

• Processing fees: $100.00

 

Balance due:

You’ve already paid: $00.00. The amount you owe for this claim is: $4,841.16. 

 

We’ll charge your payment card for the amount owed in about 48 hours. If you paid for your trip with Apple Pay or Google Pay, you’ll need to add a payment card to cover these charges. If you paid for your trip with a debit or credit card, add a new card to your account if the card on file can’t cover the charges. 

Please keep in mind that a supplement might be needed based on the repair shop’s inability to complete the repairs within the estimated repair cost. We’ll let you know if this happens and if there are any additional damage costs to you.
 

You may be able to reduce your out-of-pocket costs if:

• you have personal automobile insurance 

• you were using the Turo vehicle for business purposes

• anyone in your household has an insured vehicle

If any of the above conditions apply, please reply to this email and let us know. If you have it, send us the name of the insurance carrier and policy number. Otherwise, send us the information you do have, and we’ll work with you to find a policy to cover the loss. Your personal insurance may help reduce your out-of-pocket expenses, follow this link to complete the insurance intake form, Axle.

 

I’ve attached the estimate and damage photos for your records. 

All the best, 

Carlos

Turo Claims Associate

Replies to this email message will be saved with our email records.

Replies to this email message will be saved with our email records.

We booked a couple hotel stays through carsandstays.delta.com. We had to cancel our trip entirely due to my wife and I both catching a bad virus. The hotels would not work with us directly on the cancellation/refund, so we went through a chat agent on the Delta site. They were able to "negotiate" 1/2 refund for the first hotel (2 night stay at the Hampton Inn Downtown Providence) but 0 for the second hotel (3 night stay at the Hyatt House in Waltham MA) even though we cancelled more than 24 hours in advance of the arrival date. We called the Hyatt House directly and spoke with a manager who said she couldn't help us because the hotel was actually booked through Expedia and was pre-paid. We are confused by this Hotel-Delta-Expedia connection. Would not have booked using Expedia as we've heard so many bad things about them. We feel fooled and ripped off and never plan to use a third party booking site again. Has anyone had any luck getting a refund or credit in a similar situation?

I returned a camera I left my 569 dollar memory card in it I called the store the next day to ask was it still there they said yes I return the next day to the store to retrieve my memory card I waited a hour why they look for the camera I was told the camera was stolen then the manager said it was nothing she could do but file a police report, I also filed a police
report I got in touch with cooperate who said they can't say for sure if the memory card was in there so they offered 50 dollars I refused it because
not only was memory card in the camera it had pictures & videos on that memory card

I booked a vacation through Costco travel to Maui. When the final itinerary was sent to me I realized my first class seats were not listed and when I reached out to an agent at Costco travel he told me nothing could be done at this point but if he booked the first class tickets he would certainly have secured seats for me, 82 years old and my travel partner, 87 years old together.

I had no choice but cancel my 20.5K vacation. The penalty I endured is $1936.

I feel Costco should reimburse me for the full amount. So far only $400 is offered

I have frozen my Experian acct and when necessary, am able to unfreeze it. But for some reason, the phone number associated with the acct is off by one digit (I may have entered in wrong originally but don't think so.) Anyway, all attempts to correct the number have proved fruitless. It requires a txt code to that number - so of course doesn't work - or an eMail code. The eMail code never arrives. You can not call Experian - a never ending voice tree - and messages so far have never been addressed. Any thoughts on fixing this phone number issue?

Someone accessed my account while I was asleep, and at exactly 4:27 AM on...

On October 6th, all my Meta accounts (Instagram and Facebook) were permanently deleted.

They were disabled due to issues involving minors—something for which I have absolutely no

explanation. I cannot contact Meta in any way, nor have I received an

explanation of what happened; I only know that I lost access to my account.

The night before, when I woke up, I found emails stating that all my

accounts had been deactivated at 4:27 AM. I appealed the decision, but they

refused to help. Please, I need to get them back; this is all a mistake.

Hello, I’m looking for guidance about my permanently locked Snapchat account.

My main goal is to get my account back. My Memories also contain irreplaceable photos and videos of deceased relatives and friends, so recovering that content is extremely important to me.

I’ve sent Snap’s privacy team a request for my retained data and asked them to preserve it while processing my request. I sent this today and am awaiting a response. The BBB has also confirmed that it forwarded my complaint to Snapchat.

I submitted Elliott Advocacy’s help form and received an email requesting my correspondence with Snap. Is there an advocate here who can help me understand the next steps toward an account review and recovery of my Memories?

Thank you,

Tyler

Here are a few of the pictures it won’t let me upload videos

I’m seeking help with an issue involving Extended Stay America near Cleveland Airport on Emerald Parkway.

I paid approximately $647 for a room advertised/booked as a two-double-bed room with a kitchenette and amenities. When I arrived, Extended Stay gave me a single-bed/twin-size room without the kitchenette and amenities I had paid for, despite apparently knowing they no longer had the room type I reserved. I was not properly informed before being placed in the different room.

The room also had a bug/pest problem, and was not clean which made the situation even more unacceptable, especially because I was traveling with my children. I paid for a specific room type and received substantially less than what I purchased, while still being charged the full amount.

I have been trying to get this resolved with Extended Stay, but I feel I have not received an adequate response or refund for the difference in what I paid for versus what I actually received.

I’m hoping Elliott Advocacy can help me determine what my rights are and how to escalate this with Extended Stay America to obtain an appropriate refund.

My friend and neighbor suggested you might be a resource to help us get AA to pay attention to our problem. 

My Partner Nancy Hand and I booked first class “fully refundable” tickets for a June 10th trip to Portland Maine from Tucson AZ but were unable to take this trip because of a medical problem. American Airlines is denying a refund to my credit card and instead offering us trip credits. These two tickets were $1860.36 each for a total on my credit card of $3720.72. 

We have been making all of our travel plans for the past year with the more expensive “fully refundable” tickets ever since Nancy’s mother was diagnosed with cancer. She had a recurrence shortly before our June 10th departure. Nancy has been spending 24 hours a day caring for her mother in California since late May and I have been traveling back and forth from our home in Tucson as often as possible. 

As you may be aware it is impossible to speak with anyone at American Airlines Refund department so we have been sending emails. Their replies have always been the same stating “our tickets were issued as standard non-refundable and are only eligible for trip credit”.  

Nancy and I both were on the phone with the agent who made the reservation and we clearly stated “that we wanted fully refundable tickets”. We asked three different times for the agent to verify that we were buying the fully refundable tickets and he assured us they were. 

The refund department did say that if we had a doctors written statement to confirm the medical condition on his or her letterhead, along with a birth certificate proving Nancy was related to the patient they could reassess with the medical exemption. We do not think we should have to do that extra work and divulge personal information to receive a refund for fully refundable tickets.

For my ticket I needed to prove we were married (we are not, we are committed partners for 15 years) in order to qualify. 

This is frustrating and offensive as we paid more for the tickets to avoid all of this hassle

This is emblematic of what appears to be a strategy on the part of American Airlines. The first line of action to request a refund is an anonymous email address, where it feels like your email goes into a black hole and they hope you forget to follow up as time passes with no response. The second line is the refund department, which repeats canned responses that don't actually respond to the specifics of the situation. It seems, based on this, and other past experiences of lesser monetary loss, that they do everything they can to avoid making refunds by making it as difficult, time-consuming, and annoying as possible to pursue a Refund.

I have emails to American AIRLINES explaining the situation along with their responses but wanted to see first if you had the time and interest to help us get them to do the right thing.

Chris Maglione

update:

Customer Service got involved and Refunds department still refused to investigate further. They are offering a trip credit for a fully refundable fare canceled due to a serious medical situation.

After calling and reporting to customer service team and sending many communication emails to Amazon, I still do not have my original prime account. I was recently made aware that after they in fact changed my email address on 9/19/2026, they changed it again to another email that is active. Any feedback is very helpful on the next steps to take.

I posted this as a comment a few days ago but the wording of the rules has me confused

“200% of your one-way fare, capped at $1,075, or 400%, capped at $2,150”

That cap makes no sense to me. The lowest fair I’ve flown in decades is ~$4000. I don’t fly domestic, all my flights are international.

That says I don’t get my fair back at all? Is that right? Or is it fair plus extra up to the cap?

Hi,

thanks for any help any of you might have for this.

There is an item on my "not yet shipped" page from Nov. 2024 that doesn't belong there. They've refunded me - that's not the issue. I want that item off that page - it's an error on my account.

I've been going around in circles in a dozen chats and one phone call with Amazon about this. They've given me multiple promises and no action. I finally emailed with the ecr email four days ago and no response.

I was finally told after HOURS of this song and dance over the last 4 months that they "can't" do anything about it. I don't believe that. Someone somewhere in their IT department can fix this error and get the item cleared off that page.

Usually their customer service is wonderful, but in this case, it's been horrifying. Again, thanks for any help in getting this resolved.

Completed process to list tickets for re-sale on stubhub. The listing has been, "pending" for a week. The concert is within a day, which I cannot attend. Multiple, daily interactions w/chatbot, both human and not, s-mails to their suggested e-mail, always mentioning that the value I can sell the tickets for continues to go down. None of them can figure it out, nothing but apologies from human agents and talk of having escalated several times to various of their internal teams, none of which any human chat agent can reach directly in any way - I've asked them. Have records of most interactions. Have now requested full refund for tickets and compensation for hours of time. Will also file complaint with credit card co. used to purchase the tickets. Any other suggestions welcome. Thank you.

I am looking for an advocate to help break through the corporate stonewalling and escalate my case directly to high-level executives at Chase or United. I expect the advocate to help compel these companies to correct this failure of service by converting my unusable, expiring passes into a fair financial remedy—specifically a $100 Chase statement credit, an equivalent Future Flight Credit (FFC), or a deposit of MileagePlus miles.

Looking for advocate insight / mediation help on an individual Enterprise Rent-A-Car dispute. Full paper trail (Sep 8 demand + Sep 14 Notice) is also pasted plain-text to Christopher in email. Posting here per Backchannel so reader advocates can weigh in.

Ask (via Elliott mediation):

(1) Pay $5,000.00 by check or wire per my September 8 demand; (2) written acknowledgment that Enterprise failed to honor the checked-in, phone-reconfirmed JAC one-way; (3) zero-balance closeouts on related reservation records; (4) one named resolution owner with authority to close the matter.

Fact pattern (from my September 8, 2026 demand)

On Labor Day Saturday, September 5, 2026, Enterprise Rent-A-Car at Jackson Hole Airport (JAC) refused a confirmed one-way rental after I had already checked in online, reconfirmed on Enterprise’s reservations line, and was trying to reach my father in the hospital in Grass Valley, California. This was not leisure.

- Confirmations: 1597362470 and 1597362993 (JAC to Grass Valley)

- Online check-in / Rental Agreement: 4X9XC1

- Enterprise Plus: VQ5RNGK

- Pickup: JAC, Sat Sep 5, 2026 (modified to 11:30 AM on 1597362470)

- Return: Grass Valley Caliber Collision, Tue Sep 8, 2026 at 11:00 AM (ONE-WAY)

- Vehicle: Full Size, Nissan Altima or similar, estimated total $246.20

- About 11:11 AM Mountain: I called Enterprise reservations (844-934-1077); agent reconfirmed the car would be waiting

- About 11:15 AM Mountain: Enterprise emailed a Modified confirmation still showing the Grass Valley one-way

- At the JAC counter: cars were being returned; staff cited a glitch; the branch manager refused a vehicle and refused to help source one on the airport grounds

Same morning, separate confirmed one-way Idaho Falls to Grass Valley (2133561805, est. $198.72) was phone-canceled about 7:11 AM Mountain from 208-656-1403 with no cancel email.

September 8 demand: $5,000.00 for mileage/time/breach and cure items (acknowledgment, zero-balance closeouts, named owner). Remains uncured.

Actions since the demand

- Sep 14: Formal Notice of Dispute mailed to CT Corporation (USPS Cert 7021 2720 0001 6375 7806), delivered about Sep 21, 2026, Chicago

- About Oct 1: Consumer complaints filed with the Wyoming, Missouri, and California Attorneys General; Idaho AG complaint in print/mail

- Elliott Advocacy: intake plus plain-text paper trail (Sep 8 demand and Sep 14 Notice) in Christopher’s email thread; this Backchannel post

- AAA: individual Consumer arbitration readiness about October 21, 2026 — not commenced

- Individual dispute only — not a class claim

Contact: Scott Sanbrook, Sanbrook Family Office, 1621 Central Ave #68399, Cheyenne, WY 82001, FO (307) 357-4794, cell (307) xxx-xxxx, [email protected]

Hi Christopher and team,

Thank you for directing me here.

I’m seeking guidance regarding a year-long dispute with Airbnb that began when, as a woman travelling alone in Bali, I reported two separate problems: serious boundary and sexual misconduct by the on-site Host/Co-host, and unsafe accommodation conditions after severe storm damage.

Airbnb’s response to the first issue was to characterize the Host relationship as involving “mutual interest” and place an internal notation on my account. I challenged that finding because it did not reflect what happened. I had been trying to remain civil and de-escalatory while still dependent on the accommodation and dealing with an intrusive Host in a foreign country. To say he was not someone I was romantically interested in would be generous; maintaining civility was about preserving stability and getting through the stay safely, not mutual attraction.

Airbnb then asked me to submit additional evidence. I did. On November 7, 2025, I provided approximately 19 files, including contextual WhatsApp messages, screenshots, photographs and videos. Rather than receiving a corrected finding or a meaningful explanation, what followed was a dramatic escalation.

Airbnb cancelled my current stay in Thailand and all of my future reservations, contacted my then-current Host with adverse safety-related information about me, instructed me to leave immediately, and later disabled my account. For days afterward I was repeatedly contacted by multiple Airbnb representatives demanding to know where I was, whether I had vacated, and whether I had relocated, despite my repeated requests for a supervisor and an explanation of what I had supposedly done. At one point, when I explained that I was ill and felt unsafe, Airbnb’s response was effectively that if I was sick I should go to a hospital and if I felt unsafe I should go to a police station — even though the immediate housing and safety crisis had been created by Airbnb’s own actions.

The second half of my original complaint — the condition of the Bali accommodation after the storm — was separately deferred by Airbnb and then effectively disappeared. Nearly a year later, Airbnb reopened that issue, first saying it lacked enough information to review it, then two days later saying it had “thoroughly reviewed” it and closing the matter on the basis that the Host could not control the weather. That was never my complaint. My concern was what happened to the accommodation and to me afterward: extensive leaking, persistent dampness, loss of advertised amenities, structural problems, animals and insects entering the living space, and the impact of remaining in those conditions while I became ill.

The most troubling part is that Airbnb has repeatedly relied on internal policies, confidential processes and undisclosed safety systems both to justify the actions taken against me and to explain why it cannot tell me the factual basis for those actions. I have repeatedly asked what triggered the escalation, what evidence was relied upon, whether my November evidence was correctly reviewed and attributed, what was communicated to my Thailand Host, whether inaccurate records were corrected, and what became of the original Host-conduct complaint. I still do not have meaningful answers.

In September 2026, after more than a year of correspondence, Airbnb again returned to the original “mutual interest” finding without explaining how the later evidence had been considered. When I challenged that response, the case was forwarded once again — and the next representative asked me to explain “the exact problem” I needed help with.

I have compiled the complete documentary record into four sequential Supporting Chronology sections covering the correspondence, evidence submissions, account actions, cancellations, external communications, appeals and subsequent reviews.

My main questions are:

1. What is the most effective path to obtaining a genuinely independent, substantive review outside Airbnb’s normal support system?

2. Is there a realistic route to correcting inaccurate internal or third-party records and obtaining meaningful financial compensation?

3. Are there consumer-protection, privacy, regulatory or legal avenues that appear particularly relevant given Airbnb’s reliance on undisclosed internal processes while taking consequential action against a guest?

I have already filed with the California Attorney General after the Maryland Attorney General’s Consumer Protection Division reviewed the complaint and referred it there.

Thank you for any guidance you can offer.

Laura Rao