A few weeks before San Diego Comic-Con, Booking.com canceled the reservation for lodging that I had made more than a year out. They were helpful and assured me in writing that if the original accommodation became unavailable, I could book a suitable alternative and they would “cover the price difference.” They explained the requirements, and I made sure to book an alternative property through the site that matched those specifications.

Concerned about the substantial expense during San Diego Comic-Con, I contacted Booking.com multiple times, making sure that the alternative property would qualify. Especially since properties this close to comic con were dramatically more expensive (an $12,107 specifically).

Booking.com confirmed they could “cover any price difference” and even specifically mentioned that they would process my “reimbursement” and instructed me to obtain a final, zero-balance hotel invoice after the stay to demonstrate full payment of. None of these emails stated that this repayment would be in the form of Booking.com travel credits.

Their own representative over the phone assured me that I would receive the repayment in direct deposit, cash payment. Yet once all was said and done, I was given repayment in the form of Booking.com credits. The customer service team maintains that there is nothing they can do to process the payment, despite confirming via email and phone that they could reimburse me.

I am seeking monetary reimbursement of the accommodation price difference that Booking.com repeatedly promised to cover, rather than travel credits. Can you help me identify and contact the appropriate executive or escalation team? I keep getting trapped within the Booking.com customer service loop, and I realize that this is an issue beyond the authority of most customer service representatives. Any guidance would be greatly appreciated.

Back on July 25th.  I gained back possession of my KIA and paid all necessary fees. Then went to Central FL to get my car from KIA's holding location in Central FL on August 14th.  I am going to fast forward to the issue with the registration.  I was driving on September 17th; my license plate expires 9/26.  The office pulled me over and stated that my license plate expired on my birthday, 9/15 (I know he was being dramatic). I made an appointment to the DMV on my day off on October 2nd to get my registration, I was then told that they do not show any registration in the FL DSMV system in my name.  I gave them my car VIN#.  They advised me that Hyundai AKA KIA America is the only owner on the title and that this change was made on August 11th.  I called KIA Finance on Oct 2nd to resolve the issue, and I was bounced around for about 3 hours from Customer Care to Collections to Reinstatement and then Consumer Affairs.  No one seemed to car that my car had been sitting with no registration and I am not able to drive.  I called multiple times, every day and spoke with representatives that told me that they couldn't help.  Finally, 2 weeks ago, I thought there was light at the end of the tunnel, I spoke to a supervisor names Alejandra who advised me she was opening a case and sending me title paperwork in the mail.  I never received anything but a KIA Statement.  I called and spoke with another supervisor, Samira, she told me that a case was open but someone from the Care Team was supposed to contact me on next steps (didn't happen, until Monday 10/19) and she would mail me a notarized letter to take to the DMV, well that never happened either.  Monday, October 19th, Anais with the Care Team called me and stated that the reason that FL DSMV system does not have registration for me is because they never moved the title back under my name once I gained back possession of my car.  I already knew this and have explained this over and over.  NO one emailed me back or called me until Monday.  She stated I would have to sign documents and send back so the title team can add my name back to the title.  I asked her if this form can be emailed due to the fact that I have spent countless amount of money renting cars on Turo because I can't drive my car legally, this has caused a tremendous financial strain.  She said, she will ask and let me know.  I also inquired about compensation for the Turo rental cars I have had to rent due to their negligence and error. She also mentions she will request if that is possible and for me to email her my rental car receipts.  I emailed her the receipts immediately.  Again, no response or acknowledgement.  I called Anais today, and she checked her notes and said there were no updates, and they are not able to do anything about me having to pay for other forms of transportation.  She said she will escalate the case so my name can be added to the title.  I thought this would've been escalated after you heard my concern from Monday and that I need to be able to drive my car.  I expressed this and it seems like there is no concern.  I finally reached out to KIA Corporate and spoke to Courtney today; she was no help because she says KIA Finance has to resolve this matter.  This issue is making me physical sick.  I am tired and coming to the end of my funds.  I can't continue to rent a car, but I have to work. I work 45 to 50 minutes from my home. 

On 14 October 2026, I purchased a Redmi Note 13 5G from Amazon, which was advertised and sold to me as a brand-new device. After opening the package and starting the setup process, I noticed a vertical line appearing on the side of the display. I immediately contacted Amazon regarding the issue, and as advised by them, I visited an authorized Xiaomi service center for inspection.

At the service center, I was informed that the device was registered as a refurbished phone and not a new device as represented at the time of purchase. Due to the device being identified as refurbished, the service center informed me that they could not process the replacement under the 10-day replacement policy applicable to new devices.

I immediately raised the issue with Amazon and informed them that I had received a refurbished device instead of a new one. After numerous calls, emails, and providing the required proof and details, Amazon finally initiated a return request. However, while the issue was still unresolved, the condition of the device deteriorated further. The display developed a major fault, the entire screen turned green, and the phone became completely non-operational.

The same issue was already communicated to Amazon customer support, including the fact that the display was not working. Despite this, when the pickup was scheduled, the delivery executive arrived on the pickup date but refused to accept the device, stating that the screen was not working. This condition had already been disclosed to Amazon, yet the pickup was denied. As a result, the defective device is still in my possession, and Amazon has failed to complete the return process or provide any resolution.

Amazon has supplied me with a refurbished and defective device while representing it as a new product and has failed to resolve my complaint despite repeated follow-ups, calls, emails, and submission of evidence. This amounts to an unfair trade practice, deficiency in service, and sale of a defective product. Due to this, I have suffered financial loss, inconvenience, mental harassment, and loss of trust as a consumer.

can someone please advise me what I can do to get this issue resolved.

In May 2026, I moved to a new home and, somewhere in the process, an outstanding Verizon Home Internet balance slipped through the cracks. I wasn’t aware that I owed anything. I received no calls or emails notifying me of a past-due balance, and the last bill Verizon says it sent was mailed to my old address on July 24.

I had arranged USPS mail forwarding, but the people living at my previous address later told me they hadn’t seen any Verizon mail. I was also out of the country for work from May through September, which made it even harder to discover what was happening.

When I finally learned about the outstanding balance, I paid it in full immediately. I thought that would resolve the issue. Instead, I discovered that Verizon had reported negative information to my credit report, and my credit score dropped significantly and I will have that negative collection on my report for 7 years.

I’ve spent considerable time trying to resolve this. I’ve contacted customer service multiple times, attempted to escalate the issue, and filed an FCC complaint. Verizon’s Executive Relations team reviewed my request for a goodwill deletion but declined, explaining that I was responsible for updating my address and that the company had followed its procedures.

I understand that I had a responsibility to update my account information. I also understand that paying a debt doesn’t automatically erase accurate negative credit reporting. What has been frustrating is how difficult it has been to get a clear explanation of the original charges, the timeline of the account, and the information Verizon reported to the credit bureaus.

I’ve been directed to Verizon’s Recovery team for those details, but I still haven’t been able to get the answers I need. Now I’m seeking help from Elliott Advocacy and exploring other executive-level contacts in hopes of getting a thorough review.

I’m not asking to avoid a legitimate bill. I paid it as soon as I learned about it. I’m asking for a fair review of the circumstances and consideration of the long-term consequences of a credit report entry that has already caused a significant drop in my score. I continue to get told that it’s Verizon’s policy and they can’t do anything about it.

This experience has been a frustrating reminder of how quickly a seemingly small billing issue can turn into a much bigger financial problem.

My family booked a Thanksgiving vacation package to New York City through Priceline for three travelers, totaling $5,151.14, including hotel fees.

Due to an unexpected change in our traveling party, we decided to drive rather than fly. We’re keeping our hotel reservation.

On October 19, I canceled our outbound American Airlines flights through Priceline and received approximately $700 back. However, the app wouldn’t allow me to cancel our three Delta Main Classic return tickets because their free-cancellation deadline had expired October 18.

I contacted Priceline on October 20, just two days after the deadline, requesting a one-time goodwill cash refund exception.

Priceline sent me to Delta. Delta said Priceline had to handle the request because it issued the booking. I called Priceline again and spoke with a supervisor named Jesper who repeated the cancellation policy and referred me right back to Delta.

I understand the tickets are ordinarily nonrefundable, and I’m not claiming an automatic right to a refund. My concern is that nobody could tell me whether an actual goodwill waiver request had been submitted or whether someone authorized to consider exceptions had reviewed our situation. He said he was as far in the chain as I could go.

I’ve now submitted complaints to the Priceline Legsl Department, the U.S. Department of Transportation and Delta Customer Care. I also have a Priceline customer service case number and have contacted Elliott Advocacy.

I’m hoping someone here can advise me on three questions:

1. Is there a Priceline corporate customer relations or ticketing escalation department that can request a goodwill cash refund waiver from Delta?

2. Is there a way to determine whether Priceline actually submitted a waiver request?

3. How can I pursue a cash refund without risking the remaining value of the tickets before departure?

We are not seeking a hotel refund or cancellation. Our request concerns only the three unused Delta return tickets.

I’d appreciate any guidance from advocates who have experience resolving third-party airline booking disputes.

Hi everyone,

I’m hoping for advice from anyone who has dealt with Kia America’s escalations team or gotten goodwill assistance from Kia.

I bought my 2018 Kia Optima new. In February 2026, it had an engine/powertrain computer reprogramming, and then it needed a Theta II engine replacement under warranty. The car was at the dealership from August 8 until the end of September, nearly two months. When I picked it up on October 9, it felt shaky on the drive home, and since October 11 it has had a new, unfamiliar smell. My family no longer feels safe driving it, so we’re borrowing a relative’s car for now.

An attorney reviewed my situation and declined the case because of the lemon law’s statute of limitations, so I’m working directly with Kia.

Kia escalated my case on October 9. I followed up by phone and email on October 13, then emailed Kia’s Consumer Affairs office on October 15. No one from the escalations team has contacted me, and I haven’t been given a timeline.

What I’m hoping for: I’d like to stay with Kia and buy the 2026 K4 I was driving as a service loaner. KBB values my Optima at $5,285, and I owe $3,354, but the dealership’s trade-in offer was far below KBB and would leave me underwater. I’ve asked Kia for goodwill trade assistance toward the K4.

My questions:

1. Has anyone received goodwill or trade assistance from Kia after a Theta II engine replacement? What did they offer, and how long did it take?

2. Is there a better contact or approach for getting Kia’s escalations team to respond?

3. Any tips for getting a fair trade-in value from the dealer?

Thank you for any advice.

What started as a simple request to change my Xfinity internet plan turned into a nightmare with two carriers. Xfinity wouldn’t let me make the change online and kept redirecting me to call or chat. When I did, reps hard-sold me on an Xfinity Mobile plan and then pushed an Apple Watch plan before they would process my internet change. After I switched my phone to Xfinity Mobile, they told me my number had been ported from AT&T. Relying on that, I canceled my AT&T service several days later, only to learn the port had never happened. AT&T then told me my number, which I’ve had for 20 years, had been “destroyed,” even though federal rules require carriers to hold disconnected numbers for at least 45 days before reassigning them. I’ve since spent more than 20 hours on the phone with AT&T trying to reinstate it. Every transfer and every new call meant repeating my whole story and resending the same information. They ran seven “soft” credit checks on me and sent me to their fraud department, where I had to answer questions about my relatives’ addresses to prove who I was. On my last call, when they couldn’t complete the activation, they pressured me into deleting every eSIM on my phone, including my Xfinity one. It still didn’t work. Now my phone has no service while I wait for a physical SIM card, and when I asked how to get my Xfinity service restored, AT&T told me to call Xfinity. I’ve filed an FCC complaint and formal Notices of Dispute with both companies, but no one should have to go through this to keep their own phone number.
Does anyone have advice on what to do next?

My account was disabled for age restrictions (Australian Under 16 laws) despite meeting the requirements at the time my account was disabled - DOB: 27/11/2008

I then waiting until the 13th of october for the date my account was set to be restored, yet this hasn't been processed and I can reactivate my account.

I have email the Instagram officials linked on the BACKCHANNEL account a few days ago and have used all of the other methods of contacting instagram.

I would appreciate any help.

Thanks

Henry

Instagram suspended/dusabled my instagram account.

Username - @krv_suryansh2009

I just want to request a review of my instagram account. My account does follow all the community standards of instagram but by mistake my account got suspended. Please take a look over it and reactivate my account.

Phone number - 8234094405

Email address- [email protected]

I booked a non-refundable hotel reservation through Accor’s official website. However, the confirmation email had a completely blank “Cancellation Policy” field, with no statement that the booking was non-refundable.

I contacted Credit Saison, the Japanese issuer of my American Express-branded card, and requested a chargeback review under reason code C31.

C31 covers goods or services that differ from their description. Under this process, merchants may be required to provide evidence that the cardholder agreed to the relevant terms.

I was requesting a review under American Express’s chargeback rules, not asking Credit Saison to negotiate a refund with the hotel.

I believed chargebacks were a shield designed to protect consumers. But in my case, the fact that my card was issued by a third-party company became a barrier to reaching that protection.

Ultimately, no formal chargeback was ever submitted to the American Express network, and American Express itself never reviewed my dispute for chargeback eligibility.

Here is what happened.

Credit Saison initially told me that chargebacks were possible only for unauthorized transactions or promised refunds that had not been processed.

My request was rejected before my evidence was examined. I had to insist repeatedly just to obtain an email address where I could submit my documents.

When I demanded to speak with the chargeback department, Credit Saison called me back and questioned me in detail about the blank cancellation policy.

If only those two categories were eligible, why was such a detailed inquiry necessary?

The explanations kept changing.

I was first told that an “Amex desk” had been consulted. It turned out to be a department within Credit Saison, not American Express itself.

After I contacted American Express directly, Amex communicated with Credit Saison about my case.

Credit Saison then told me that Amex had reviewed the matter and instructed Credit Saison to contact me, followed by the conclusion that my case was not eligible for a chargeback.

This gave the impression that American Express itself had decided whether my case qualified for a chargeback.

Only after detailed questioning did Credit Saison clarify that Amex had not made that decision. Credit Saison had determined internally, under its own procedures, that my case did not qualify under C31.

Credit Saison provided no specific reason for its C31 decision, either verbally or in writing. My request for written clarification of who made the decision and on what grounds was refused.

Credit Saison maintained that its decision was based on American Express’s chargeback rules.

Meanwhile, in its October 8 written response, American Express stated that individual chargeback decisions are made by the card issuer, and declined to disclose details of the issuer’s procedures.

The issuer points to Amex’s rules. Amex points to the issuer’s responsibility for individual decisions. Yet neither has explained the specific grounds for refusing to submit my dispute for a chargeback.

I therefore submitted a formal written inquiry to Credit Saison’s risk management and audit departments.

On October 16, its customer service department replied:

“After reviewing the call records and the history of our handling of this matter, we concluded that the entire process was conducted in accordance with our internal rules.”

(Translated from Credit Saison’s Japanese letter.)

Even after reviewing the call records, Credit Saison maintained that its overall handling—including explanations that could lead a cardholder to believe Amex had made the decision—complied with its internal rules.

The response did not clarify whether its audit department had conducted an independent review.

I am not arguing that every disputed transaction should result in a refund.

Why must consumers fight just to have their evidence considered—and still be denied a clear explanation of why their dispute never reached the American Express network?

If this is how the process operates, how clearly are consumers informed about the authority and discretion of third-party card issuers? Do we truly understand how much control an issuer has over whether our disputes ever reach the American Express network?

An American Express-branded card carries the Centurion.

But when you need its protection, will the Centurion turn to face you—or keep looking the other way?

I am reaching out to request your assistance with an unresolved accessibility and consumer rights issue involving Princess Cruises (Voyage Dates: 8/2/26-8/9/25)

As a passenger who utilizes a wheelchair, my family booked a designated accessible stateroom to ensure a safe, independent, and reliable environment for me. Instead, throughout the entire cruise, our designated accessible corridor was systematically blocked by heavy housekeeping carts and massive corporate equipment left unattended by ship staff. This physical barrier occurred nearly every time we attempted to leave our stateroom, completely cutting off my path of travel and creating a dangerous safety and emergency evacuation hazard.

To be precise, I use a wheelchair with a 16” seat, compared to the standard 18” seat width, meaning my chair is not oversized by any metric. If my chair could not physically get by these housekeeping carts, it is likely that no other wheelchair user could pass through that corridor either.

Frontline crew members repeatedly failed to keep this egress clear. As a result, my family members were forced to perform manual labor—physically moving heavy corporate equipment themselves—just so my wheelchair could pass through the hallway. We reported this directly to our Room Steward and the ship’s Concierge in the Sanctuary level of the ship, but staff failed to rectify the situation, and the hazard persisted for the duration of the cruise.

When I escalated this issue to the executive offices of Princess Cruises and Carnival Corporation, they refused to refund this structurally deficient contract. Instead, they offered a nominal $250 future cruise credit. Offering a credit that forces me to spend more money with their company to receive any form of "compensation" for an ADA violation, embarrassment, and stress is unethical and entirely profit-driven. It completely ignores the human element of this situation. Furthermore, as a constructive resolution, I explicitly requested that Princess Cruises take corrective action to prevent future hazards by purchasing smaller hallway carts that do not compromise accessible egress. Executive leadership has met this safety-focused request with complete silence.

The Federal Maritime Commission (FMC) confirmed that standard customer service and cabin structural issues fall outside their limited jurisdiction and recommended targeting California consumer entities. I have filed a formal consumer protection complaint with the California Attorney General, and a civil rights complaint is active with the U.S. Department of Justice (DOJ).

I have clear video evidence documenting these structural failures. I want to explicitly clarify what the three videos show:

Video 1: Shows an employee eventually coming to assist. However, by this point in the cruise, my brother and sister-in-law were so entirely used to moving corporate equipment out of our way themselves that they began clearing the path before realizing an employee was nearby.

Videos 2 and 3: Clearly show the massive housekeeping carts completely blocking me with absolutely no employee anywhere in sight.

I am seeking a full financial refund of the cruise fare for me and my family, as Princess Cruises failed to provide the accessible contract we paid for, and they refuse to address the underlying safety issue. I am perfectly comfortable with my name and the details of this case being published on your platform if it helps bring accountability to cruise line accessibility standards.

Thank you for your time and advocacy.

I would like to formally appeal and request a complete waiver of the CAD $1,415.16 penalty fee assessed against my VRBO hosting account following a recent reservation cancellation on July 27, 2026. The guest booked instantly and within 30-45 minutes of receiving the notification I reached out to the guest to inform them that I had other guests staying as they had extended their stay.

Unfortunately the guest was not cooperative and as this booking was after checking time & past 8pm MST they received the checking details and were being uncooperative refusing to cancel thus I initiated the cancellation to avoid them showing up at the property as they were "threatening to show up and share with the existing guests". The same guest engaged in harassing behaviour, direct phone harassment, and refusal to cooperate with standard cancellation procedures, which was a great guest misconduct & raised safety concerns to me as a host and to the existing guests.

The double-booking was caused on VRBO’s platform, despite external calendars being properly configured and connected since listing inception. I have provide screenshots confirming active, long-standing external calendar connections and configuration settings.
Also on another note, VRBO’s system independently flagged and issued an official Notice of Cancellation due to potential policy/account violations associated with the said booking.
The penalty fee severely threatens the financial viability of operating our small family-supported hosting business.
Initially VRBO quoted price mismatch as their reason for refusing the penalty waiver. When I call their customer support they changed it to host responsibility to keep calendar updated. If the calendar is synchronized and it didn't as it should, and I requested the client and they didn't initiate cancellation, VRBO shouldn't penalize me for initiating the cancellation.

The penalty fee exceeds earnings we've generated from the booking and VRBO platform since 2024 which severely impairs our business operation. Penalizing a compliant host under these circumstances undermines host partnership trust and platform fairness. They have sent me an invoice and are tying to remove it from my account. Has anyone here have this experience and how did you go about it? Or how can I advocate for myself?

Hi everyone,

I wanted to share my experience with United’s involuntary denied boarding process and the months of correspondence that followed. KING 5 recently covered the story.

On July 17, I had a confirmed seat on UA1274 from Seattle to Newark, scheduled to depart at 11 p.m. Boarding was supposed to close at 10:45 p.m. I arrived around 10:42 to 10:43 p.m., and surveillance places me at the gate at 10:43. The agent looked toward me and immediately closed the door.

I documented the incident as it unfolded that night. After I presented evidence, a United supervisor acknowledged to me that boarding priorities and denied boarding procedures had been mishandled.

I received an IDB compensation check that night, and United separately confirmed in writing that I had been involuntarily denied boarding. A September 27 verification letter also attributed my disrupted travel to operational disruptions beyond my control.

I then reported the incident to the DOT. United approved another $1,083 payment, but provided no further explanation. My motivation is to provide the public with information about the involuntary denied boarding process, which does happen and can be extremely stressful.

In a twist, after United denied me boarding at SEA, I helped during medical emergencies on two flights in my replacement travel.

KING 5 article

KING 5 video

Best,
Deji

Hi everyone,

I’m hoping for advice or escalation guidance regarding an extended warranty claim denial I’ve been fighting under my Assurant Rivian Care contract (Contract #CC311A57516D) for my 2022 Rivian R1T. $2000/yr just joined never before offered just rolled out.

Assurant denied repairs for suspension components (including lower control arm bushings and a leak), claiming they were "pre-existing conditions" under Schedule 3, item 10(a) of the service contract. Repair cost $4900.00

The Core Issue & The Catch:

Rivian Care is a brand-new program that has never been offered previously. When we enrolled, the only requirement was that the vehicle be under 80,000 miles. There were no mandatory pre-inspections and no waiting periods required to get onboarded.

Yet, Assurant is now using routine inspection points or retrospective interpretations during the very first service visit to systematically classify normal mechanical fatigue or sudden component breakdown as pre-existing damage, effectively rendering the coverage illusory. In my case, there was no mechanical proof provided to substantiate that the parts had failed prior to the contract's purchase date.

What I've Tried:

• Submitted a formal request for reconsideration through standard claims channels, which was met with a boilerplate template denial.

• Engaged outside advocacy support and escalated the matter.

• Filed formal complaints with the BBB, Arizona Department of Insurance and Financial Institutions (DIFI), and the Attorney General.

• Warned the community across public forums and Reddit regarding this administrative loophole.

• Formally demanded a full refund and contract cancellation due to bad-faith administration.

What I'm Asking:

1. Has anyone successfully gotten Assurant or similar vehicle service contract providers to reverse a "pre-existing condition" denial on a newly launched program like Rivian Care where no pre-inspections were required? What finally worked?

2. Are there specific executive escalation contacts at Assurant or Rivian's warranty administration partners that actually respond to consumer disputes?

3. Any tips on keeping pressure on via state insurance regulators (like DIFI) when dealing with third-party extended warranty administrators?

I have all the contract documentation, denial letters, inspection notes, and my formal dispute filings ready if anyone wants to review the specifics.

Thanks in advance for any advice or help getting this in front of the right person.

Best regards,

Edward

Hi everyone, I'm hoping for advice on a StubHub seller penalty I've been fighting for about two months.

I sold two FIFA World Cup tickets on StubHub (Switzerland vs Colombia, Round of 16, BC Place Vancouver, July 7, 2026, sale #647524312). StubHub penalized me C$5,094 for "late delivery," but its own emails show the tickets were delivered on time.

Timeline:

- June 28: I pre-uploaded the tickets. StubHub emailed me confirming it had received them and would deliver them automatically to the buyer once sold, with "no work after your tickets sell."

- June 30: The tickets sold.

- July 3: StubHub emailed me confirming the tickets were delivered. - My sales page lists the delivery deadline as July 7, and the order status as "Delivered / Transfer complete." My FIFA account shows the seats assigned to the recipient's phone.

- August 3: StubHub applied a C$5,094 penalty for missing the delivery deadline. It charged C$840.83 to my credit card and held the remaining C$4,253.17 against my account.

- October 2: StubHub charged the C$4,253.17 to my credit card.

The strange part: I pre-uploaded a second pair of tickets for the same match ten minutes later, using the exact same process. StubHub delivered those and paid me normally. The only difference between the two orders is StubHub's own delivery timing after the sale, which was still before its own deadline.

What I've tried:

- Disputed through StubHub's chat with all my documents. Denied with a template message on September 10.

- Asked to speak with a representative. An agent replied that my request was "noted" and the decision stands.

- On October 8, emailed StubHub's customer service and senior executives with full documentation, plus a follow-up with the June 28 confirmation.

- On October 14, received a second denial, word-for-word identical to the first.

- Opened a dispute with my credit card issuer (BMO) for both charges.

My questions:

1. Has anyone gotten StubHub to reverse a seller penalty like this, especially for pre-uploaded tickets? What finally worked?

2. Is there an escalation contact at StubHub that actually responds?

3. Any tips for the credit card dispute, given StubHub will likely argue the penalty is allowed under its seller policies?

4. If this doesn't resolve, is it worth sending a lawyer's demand letter or filing in small claims (I'm in Ontario), given StubHub's arbitration clause?

Is there anything you guys can please do to help me? I've done everything I can think of, and this is a lot of money for me. Any advice or help getting this in front of the right person at StubHub would mean a great deal.

I have all the emails and screenshots if anyone wants to see specific wording.

Thanks in advance for any help.

Noah

Hi everyone, Christopher Elliott asked me to post my case here.

Two Marriott Bonvoy → Turkish Airlines Miles&Smiles transfers (Aug 27, 2026) should have credited 90,000 miles. Only 55,000 were credited — 35,000 miles (~$700) missing.

- 75,000 Marriott points → 30,000 miles (certificates 722905342 / 722905673)

- 150,000 Marriott points → 60,000 miles (certificates 722899318 / 722906384)

Marriott confirmed in writing all points were sent with matching names. The failure is on Turkish Airlines' side.

What I've tried:

- Sept 5: TK feedback ticket 15127546 → 6 template replies (Marriott "missing hotel stay" form — irrelevant; one said "contact Marriott")

- Sept 22: filed DOT complaint

- Oct 11: escalation email to [email protected] → auto-receipt only, no human reply

- Oct 13: new portal case TK-15318840 → Oct 14 reply was a 7th template (missing-stay form again), case marked "Completed"

Nobody at TK has ever checked their own records against the certificate numbers. I'm asking for: a back-office review, the 35,000 miles credited to account 272761762, and a written explanation.

Full paper trail available on request. Any advice appreciated.