My family booked a Thanksgiving vacation package to New York City through Priceline for three travelers, totaling $5,151.14, including hotel fees.

Due to an unexpected change in our traveling party, we decided to drive rather than fly. We’re keeping our hotel reservation.

On October 19, I canceled our outbound American Airlines flights through Priceline and received approximately $700 back. However, the app wouldn’t allow me to cancel our three Delta Main Classic return tickets because their free-cancellation deadline had expired October 18.

I contacted Priceline on October 20, just two days after the deadline, requesting a one-time goodwill cash refund exception.

Priceline sent me to Delta. Delta said Priceline had to handle the request because it issued the booking. I called Priceline again and spoke with a supervisor named Jesper who repeated the cancellation policy and referred me right back to Delta.

I understand the tickets are ordinarily nonrefundable, and I’m not claiming an automatic right to a refund. My concern is that nobody could tell me whether an actual goodwill waiver request had been submitted or whether someone authorized to consider exceptions had reviewed our situation. He said he was as far in the chain as I could go.

I’ve now submitted complaints to the Priceline Legsl Department, the U.S. Department of Transportation and Delta Customer Care. I also have a Priceline customer service case number and have contacted Elliott Advocacy.

I’m hoping someone here can advise me on three questions:

1. Is there a Priceline corporate customer relations or ticketing escalation department that can request a goodwill cash refund waiver from Delta?

2. Is there a way to determine whether Priceline actually submitted a waiver request?

3. How can I pursue a cash refund without risking the remaining value of the tickets before departure?

We are not seeking a hotel refund or cancellation. Our request concerns only the three unused Delta return tickets.

I’d appreciate any guidance from advocates who have experience resolving third-party airline booking disputes.

Hi everyone,

I’m hoping for advice from anyone who has dealt with Kia America’s escalations team or gotten goodwill assistance from Kia.

I bought my 2018 Kia Optima new. In February 2026, it had an engine/powertrain computer reprogramming, and then it needed a Theta II engine replacement under warranty. The car was at the dealership from August 8 until the end of September, nearly two months. When I picked it up on October 9, it felt shaky on the drive home, and since October 11 it has had a new, unfamiliar smell. My family no longer feels safe driving it, so we’re borrowing a relative’s car for now.

An attorney reviewed my situation and declined the case because of the lemon law’s statute of limitations, so I’m working directly with Kia.

Kia escalated my case on October 9. I followed up by phone and email on October 13, then emailed Kia’s Consumer Affairs office on October 15. No one from the escalations team has contacted me, and I haven’t been given a timeline.

What I’m hoping for: I’d like to stay with Kia and buy the 2026 K4 I was driving as a service loaner. KBB values my Optima at $5,285, and I owe $3,354, but the dealership’s trade-in offer was far below KBB and would leave me underwater. I’ve asked Kia for goodwill trade assistance toward the K4.

My questions:

1. Has anyone received goodwill or trade assistance from Kia after a Theta II engine replacement? What did they offer, and how long did it take?

2. Is there a better contact or approach for getting Kia’s escalations team to respond?

3. Any tips for getting a fair trade-in value from the dealer?

Thank you for any advice.

What started as a simple request to change my Xfinity internet plan turned into a nightmare with two carriers. Xfinity wouldn’t let me make the change online and kept redirecting me to call or chat. When I did, reps hard-sold me on an Xfinity Mobile plan and then pushed an Apple Watch plan before they would process my internet change. After I switched my phone to Xfinity Mobile, they told me my number had been ported from AT&T. Relying on that, I canceled my AT&T service several days later, only to learn the port had never happened. AT&T then told me my number, which I’ve had for 20 years, had been “destroyed,” even though federal rules require carriers to hold disconnected numbers for at least 45 days before reassigning them. I’ve since spent more than 20 hours on the phone with AT&T trying to reinstate it. Every transfer and every new call meant repeating my whole story and resending the same information. They ran seven “soft” credit checks on me and sent me to their fraud department, where I had to answer questions about my relatives’ addresses to prove who I was. On my last call, when they couldn’t complete the activation, they pressured me into deleting every eSIM on my phone, including my Xfinity one. It still didn’t work. Now my phone has no service while I wait for a physical SIM card, and when I asked how to get my Xfinity service restored, AT&T told me to call Xfinity. I’ve filed an FCC complaint and formal Notices of Dispute with both companies, but no one should have to go through this to keep their own phone number.
Does anyone have advice on what to do next?

My account was disabled for age restrictions (Australian Under 16 laws) despite meeting the requirements at the time my account was disabled - DOB: 27/11/2008

I then waiting until the 13th of october for the date my account was set to be restored, yet this hasn't been processed and I can reactivate my account.

I have email the Instagram officials linked on the BACKCHANNEL account a few days ago and have used all of the other methods of contacting instagram.

I would appreciate any help.

Thanks

Henry

Instagram suspended/dusabled my instagram account.

Username - @krv_suryansh2009

I just want to request a review of my instagram account. My account does follow all the community standards of instagram but by mistake my account got suspended. Please take a look over it and reactivate my account.

Phone number - 8234094405

Email address- [email protected]

I booked a non-refundable hotel reservation through Accor’s official website. However, the confirmation email had a completely blank “Cancellation Policy” field, with no statement that the booking was non-refundable.

I contacted Credit Saison, the Japanese issuer of my American Express-branded card, and requested a chargeback review under reason code C31.

C31 covers goods or services that differ from their description. Under this process, merchants may be required to provide evidence that the cardholder agreed to the relevant terms.

I was requesting a review under American Express’s chargeback rules, not asking Credit Saison to negotiate a refund with the hotel.

I believed chargebacks were a shield designed to protect consumers. But in my case, the fact that my card was issued by a third-party company became a barrier to reaching that protection.

Ultimately, no formal chargeback was ever submitted to the American Express network, and American Express itself never reviewed my dispute for chargeback eligibility.

Here is what happened.

Credit Saison initially told me that chargebacks were possible only for unauthorized transactions or promised refunds that had not been processed.

My request was rejected before my evidence was examined. I had to insist repeatedly just to obtain an email address where I could submit my documents.

When I demanded to speak with the chargeback department, Credit Saison called me back and questioned me in detail about the blank cancellation policy.

If only those two categories were eligible, why was such a detailed inquiry necessary?

The explanations kept changing.

I was first told that an “Amex desk” had been consulted. It turned out to be a department within Credit Saison, not American Express itself.

After I contacted American Express directly, Amex communicated with Credit Saison about my case.

Credit Saison then told me that Amex had reviewed the matter and instructed Credit Saison to contact me, followed by the conclusion that my case was not eligible for a chargeback.

This gave the impression that American Express itself had decided whether my case qualified for a chargeback.

Only after detailed questioning did Credit Saison clarify that Amex had not made that decision. Credit Saison had determined internally, under its own procedures, that my case did not qualify under C31.

Credit Saison provided no specific reason for its C31 decision, either verbally or in writing. My request for written clarification of who made the decision and on what grounds was refused.

Credit Saison maintained that its decision was based on American Express’s chargeback rules.

Meanwhile, in its October 8 written response, American Express stated that individual chargeback decisions are made by the card issuer, and declined to disclose details of the issuer’s procedures.

The issuer points to Amex’s rules. Amex points to the issuer’s responsibility for individual decisions. Yet neither has explained the specific grounds for refusing to submit my dispute for a chargeback.

I therefore submitted a formal written inquiry to Credit Saison’s risk management and audit departments.

On October 16, its customer service department replied:

“After reviewing the call records and the history of our handling of this matter, we concluded that the entire process was conducted in accordance with our internal rules.”

(Translated from Credit Saison’s Japanese letter.)

Even after reviewing the call records, Credit Saison maintained that its overall handling—including explanations that could lead a cardholder to believe Amex had made the decision—complied with its internal rules.

The response did not clarify whether its audit department had conducted an independent review.

I am not arguing that every disputed transaction should result in a refund.

Why must consumers fight just to have their evidence considered—and still be denied a clear explanation of why their dispute never reached the American Express network?

If this is how the process operates, how clearly are consumers informed about the authority and discretion of third-party card issuers? Do we truly understand how much control an issuer has over whether our disputes ever reach the American Express network?

An American Express-branded card carries the Centurion.

But when you need its protection, will the Centurion turn to face you—or keep looking the other way?

I am reaching out to request your assistance with an unresolved accessibility and consumer rights issue involving Princess Cruises (Voyage Dates: 8/2/26-8/9/25)

As a passenger who utilizes a wheelchair, my family booked a designated accessible stateroom to ensure a safe, independent, and reliable environment for me. Instead, throughout the entire cruise, our designated accessible corridor was systematically blocked by heavy housekeeping carts and massive corporate equipment left unattended by ship staff. This physical barrier occurred nearly every time we attempted to leave our stateroom, completely cutting off my path of travel and creating a dangerous safety and emergency evacuation hazard.

To be precise, I use a wheelchair with a 16” seat, compared to the standard 18” seat width, meaning my chair is not oversized by any metric. If my chair could not physically get by these housekeeping carts, it is likely that no other wheelchair user could pass through that corridor either.

Frontline crew members repeatedly failed to keep this egress clear. As a result, my family members were forced to perform manual labor—physically moving heavy corporate equipment themselves—just so my wheelchair could pass through the hallway. We reported this directly to our Room Steward and the ship’s Concierge in the Sanctuary level of the ship, but staff failed to rectify the situation, and the hazard persisted for the duration of the cruise.

When I escalated this issue to the executive offices of Princess Cruises and Carnival Corporation, they refused to refund this structurally deficient contract. Instead, they offered a nominal $250 future cruise credit. Offering a credit that forces me to spend more money with their company to receive any form of "compensation" for an ADA violation, embarrassment, and stress is unethical and entirely profit-driven. It completely ignores the human element of this situation. Furthermore, as a constructive resolution, I explicitly requested that Princess Cruises take corrective action to prevent future hazards by purchasing smaller hallway carts that do not compromise accessible egress. Executive leadership has met this safety-focused request with complete silence.

The Federal Maritime Commission (FMC) confirmed that standard customer service and cabin structural issues fall outside their limited jurisdiction and recommended targeting California consumer entities. I have filed a formal consumer protection complaint with the California Attorney General, and a civil rights complaint is active with the U.S. Department of Justice (DOJ).

I have clear video evidence documenting these structural failures. I want to explicitly clarify what the three videos show:

Video 1: Shows an employee eventually coming to assist. However, by this point in the cruise, my brother and sister-in-law were so entirely used to moving corporate equipment out of our way themselves that they began clearing the path before realizing an employee was nearby.

Videos 2 and 3: Clearly show the massive housekeeping carts completely blocking me with absolutely no employee anywhere in sight.

I am seeking a full financial refund of the cruise fare for me and my family, as Princess Cruises failed to provide the accessible contract we paid for, and they refuse to address the underlying safety issue. I am perfectly comfortable with my name and the details of this case being published on your platform if it helps bring accountability to cruise line accessibility standards.

Thank you for your time and advocacy.

I would like to formally appeal and request a complete waiver of the CAD $1,415.16 penalty fee assessed against my VRBO hosting account following a recent reservation cancellation on July 27, 2026. The guest booked instantly and within 30-45 minutes of receiving the notification I reached out to the guest to inform them that I had other guests staying as they had extended their stay.

Unfortunately the guest was not cooperative and as this booking was after checking time & past 8pm MST they received the checking details and were being uncooperative refusing to cancel thus I initiated the cancellation to avoid them showing up at the property as they were "threatening to show up and share with the existing guests". The same guest engaged in harassing behaviour, direct phone harassment, and refusal to cooperate with standard cancellation procedures, which was a great guest misconduct & raised safety concerns to me as a host and to the existing guests.

The double-booking was caused on VRBO’s platform, despite external calendars being properly configured and connected since listing inception. I have provide screenshots confirming active, long-standing external calendar connections and configuration settings.
Also on another note, VRBO’s system independently flagged and issued an official Notice of Cancellation due to potential policy/account violations associated with the said booking.
The penalty fee severely threatens the financial viability of operating our small family-supported hosting business.
Initially VRBO quoted price mismatch as their reason for refusing the penalty waiver. When I call their customer support they changed it to host responsibility to keep calendar updated. If the calendar is synchronized and it didn't as it should, and I requested the client and they didn't initiate cancellation, VRBO shouldn't penalize me for initiating the cancellation.

The penalty fee exceeds earnings we've generated from the booking and VRBO platform since 2024 which severely impairs our business operation. Penalizing a compliant host under these circumstances undermines host partnership trust and platform fairness. They have sent me an invoice and are tying to remove it from my account. Has anyone here have this experience and how did you go about it? Or how can I advocate for myself?

Hi everyone,

I wanted to share my experience with United’s involuntary denied boarding process and the months of correspondence that followed. KING 5 recently covered the story.

On July 17, I had a confirmed seat on UA1274 from Seattle to Newark, scheduled to depart at 11 p.m. Boarding was supposed to close at 10:45 p.m. I arrived around 10:42 to 10:43 p.m., and surveillance places me at the gate at 10:43. The agent looked toward me and immediately closed the door.

I documented the incident as it unfolded that night. After I presented evidence, a United supervisor acknowledged to me that boarding priorities and denied boarding procedures had been mishandled.

I received an IDB compensation check that night, and United separately confirmed in writing that I had been involuntarily denied boarding. A September 27 verification letter also attributed my disrupted travel to operational disruptions beyond my control.

I then reported the incident to the DOT. United approved another $1,083 payment, but provided no further explanation. My motivation is to provide the public with information about the involuntary denied boarding process, which does happen and can be extremely stressful.

In a twist, after United denied me boarding at SEA, I helped during medical emergencies on two flights in my replacement travel.

KING 5 article

KING 5 video

Best,
Deji

Hi everyone,

I’m hoping for advice or escalation guidance regarding an extended warranty claim denial I’ve been fighting under my Assurant Rivian Care contract (Contract #CC311A57516D) for my 2022 Rivian R1T. $2000/yr just joined never before offered just rolled out.

Assurant denied repairs for suspension components (including lower control arm bushings and a leak), claiming they were "pre-existing conditions" under Schedule 3, item 10(a) of the service contract. Repair cost $4900.00

The Core Issue & The Catch:

Rivian Care is a brand-new program that has never been offered previously. When we enrolled, the only requirement was that the vehicle be under 80,000 miles. There were no mandatory pre-inspections and no waiting periods required to get onboarded.

Yet, Assurant is now using routine inspection points or retrospective interpretations during the very first service visit to systematically classify normal mechanical fatigue or sudden component breakdown as pre-existing damage, effectively rendering the coverage illusory. In my case, there was no mechanical proof provided to substantiate that the parts had failed prior to the contract's purchase date.

What I've Tried:

• Submitted a formal request for reconsideration through standard claims channels, which was met with a boilerplate template denial.

• Engaged outside advocacy support and escalated the matter.

• Filed formal complaints with the BBB, Arizona Department of Insurance and Financial Institutions (DIFI), and the Attorney General.

• Warned the community across public forums and Reddit regarding this administrative loophole.

• Formally demanded a full refund and contract cancellation due to bad-faith administration.

What I'm Asking:

1. Has anyone successfully gotten Assurant or similar vehicle service contract providers to reverse a "pre-existing condition" denial on a newly launched program like Rivian Care where no pre-inspections were required? What finally worked?

2. Are there specific executive escalation contacts at Assurant or Rivian's warranty administration partners that actually respond to consumer disputes?

3. Any tips on keeping pressure on via state insurance regulators (like DIFI) when dealing with third-party extended warranty administrators?

I have all the contract documentation, denial letters, inspection notes, and my formal dispute filings ready if anyone wants to review the specifics.

Thanks in advance for any advice or help getting this in front of the right person.

Best regards,

Edward

Hi everyone, I'm hoping for advice on a StubHub seller penalty I've been fighting for about two months.

I sold two FIFA World Cup tickets on StubHub (Switzerland vs Colombia, Round of 16, BC Place Vancouver, July 7, 2026, sale #647524312). StubHub penalized me C$5,094 for "late delivery," but its own emails show the tickets were delivered on time.

Timeline:

- June 28: I pre-uploaded the tickets. StubHub emailed me confirming it had received them and would deliver them automatically to the buyer once sold, with "no work after your tickets sell."

- June 30: The tickets sold.

- July 3: StubHub emailed me confirming the tickets were delivered. - My sales page lists the delivery deadline as July 7, and the order status as "Delivered / Transfer complete." My FIFA account shows the seats assigned to the recipient's phone.

- August 3: StubHub applied a C$5,094 penalty for missing the delivery deadline. It charged C$840.83 to my credit card and held the remaining C$4,253.17 against my account.

- October 2: StubHub charged the C$4,253.17 to my credit card.

The strange part: I pre-uploaded a second pair of tickets for the same match ten minutes later, using the exact same process. StubHub delivered those and paid me normally. The only difference between the two orders is StubHub's own delivery timing after the sale, which was still before its own deadline.

What I've tried:

- Disputed through StubHub's chat with all my documents. Denied with a template message on September 10.

- Asked to speak with a representative. An agent replied that my request was "noted" and the decision stands.

- On October 8, emailed StubHub's customer service and senior executives with full documentation, plus a follow-up with the June 28 confirmation.

- On October 14, received a second denial, word-for-word identical to the first.

- Opened a dispute with my credit card issuer (BMO) for both charges.

My questions:

1. Has anyone gotten StubHub to reverse a seller penalty like this, especially for pre-uploaded tickets? What finally worked?

2. Is there an escalation contact at StubHub that actually responds?

3. Any tips for the credit card dispute, given StubHub will likely argue the penalty is allowed under its seller policies?

4. If this doesn't resolve, is it worth sending a lawyer's demand letter or filing in small claims (I'm in Ontario), given StubHub's arbitration clause?

Is there anything you guys can please do to help me? I've done everything I can think of, and this is a lot of money for me. Any advice or help getting this in front of the right person at StubHub would mean a great deal.

I have all the emails and screenshots if anyone wants to see specific wording.

Thanks in advance for any help.

Noah

Hi everyone, Christopher Elliott asked me to post my case here.

Two Marriott Bonvoy → Turkish Airlines Miles&Smiles transfers (Aug 27, 2026) should have credited 90,000 miles. Only 55,000 were credited — 35,000 miles (~$700) missing.

- 75,000 Marriott points → 30,000 miles (certificates 722905342 / 722905673)

- 150,000 Marriott points → 60,000 miles (certificates 722899318 / 722906384)

Marriott confirmed in writing all points were sent with matching names. The failure is on Turkish Airlines' side.

What I've tried:

- Sept 5: TK feedback ticket 15127546 → 6 template replies (Marriott "missing hotel stay" form — irrelevant; one said "contact Marriott")

- Sept 22: filed DOT complaint

- Oct 11: escalation email to [email protected] → auto-receipt only, no human reply

- Oct 13: new portal case TK-15318840 → Oct 14 reply was a 7th template (missing-stay form again), case marked "Completed"

Nobody at TK has ever checked their own records against the certificate numbers. I'm asking for: a back-office review, the 35,000 miles credited to account 272761762, and a written explanation.

Full paper trail available on request. Any advice appreciated.

Today, we put an end to the long-debated question: Is it okay to take my pet on vacation? It's not like he'll eat a dog-killing virus or jump off a cliff or overdose on illicit drugs. Right?... Right! I don't like this silence.

Hi,

I have signed up Home Warranty Service with Liberty Home Guard for over $2500/5 years.

Mike Davis sales rep said that it is completely covered either Repair and Replace with one time fee of $70.

He also said that how old the appliance or any conditions doesn't matter.

The plan will kick in after 30 days to kick in benefits.

I have opened two claims with them and now they found that my refrigerator can't be repaired and they are offering only $600 instead of replacement.

I spoke to Mike Davis about this and he re-confirmed that it will replaced or repaired with Haul way charges included.

He escalated and resolution dept is telling that it is based on the year of old.

And I have another issue reg air condition water leak and drain issue.

But they are saying that technician is charging them $300 and asking me to pay $200 on top of my service of $70.

I paid service fee for both of them and when I asking for escalation to higher level management, they are not doing it.

They are not even letting to talk to supervisor as they are asking for reason even after explaining my situation.

I spoke to Eric from Billing and he said that he is escalating the case to supervisors of Sales, Resolution and Customer Service.

But no one called so far.
They are not letting me cancel the policy and saying that would cancel my claims even though opened before cancellation.

Hoping you all can help. I was charged fraud on my debit credit card and my credit union stated nothing they can do to do small claims. The company homesafesusa.com isn't a legit site. No address phone doesn't work as well as there email. Website is no longer available as well. The bank said since they have my address and phone number it looks like a legit purchase from online. I never received and items from this company as well.

SUMMARY

StubHub's listing tool showed my Steelers listing as "pending," then it disappeared from my account. I relisted the same seats manually, and that listing posted instantly. More than five hours later, StubHub published the original anyway. Both sold overnight. StubHub's agent told me in writing to fulfill the sale, so I bought replacement seats in the same level and row, and the buyer accepted the transfer. StubHub then reversed itself and charged me $778.80, the same day its support team told me the case was still under review.

TIMELINE (all Oct 2026, Eastern)

- Oct 4: Submitted my seats through StubHub's season-ticket listing tool in the app. It showed "pending," then vanished from my account. No confirmation email.

- Oct 4, 4:58 PM: Listed the same seats manually. Posted instantly; tickets preuploaded.

- Oct 4, 10:30 PM: The vanished listing went live on its own. I wasn't in the app (phone Screen Time confirms).

- Oct 5, 12:24 AM and 4:08 AM: Both listings sold. StubHub auto-delivered my preuploaded tickets on the second sale, leaving the first unfillable.

- Oct 7: Agent said the penalty can't be waived, then promised an emailed resolution within 24 hours. It never came.

- Oct 9: A second agent wrote that I "will need to fulfill the sale" to avoid a penalty. I bought comparable seats in the same row for $523.60; the buyer accepted the transfer and StubHub marked the order "Delivered." StubHub then ruled the seats didn't count and had them returned. I resold them for $252.00.

- Oct 9-14: StubHub's X support acknowledged the delayed publication "appears to have resulted in a duplicate sale" and said the case was under review.

- Oct 14: StubHub canceled the order and charged $778.80: $156 to my card and $622.80 withheld from my payout for the sale I did complete.

TOTAL IMPACT

$1,050.40 worse off: $622.80 payout withheld, $156 charged to my card, $271.60 lost on replacement seats.

WHAT I'VE DONE

- Live chats, StubHub's X and Facebook support, and email (full paper trail sent to Christopher by email)

- Filed StubHub's formal charge dispute

- Mailing StubHub's Notice of Dispute under its User Agreement (required before arbitration)

- Complaints filed with the Pennsylvania Attorney General (file opened; StubHub asked to respond within 21 days) and the BBB

- I have a full evidence package: StubHub's own emails, chat transcripts, order screenshots, transfer records, and receipts

WHAT I'M ASKING

I'm seeking reversal of the $778.80 charge and reimbursement of my $271.60 loss. Has anyone dealt with StubHub's season-ticket listing tool creating hidden or delayed listings, or had a dropped-sale penalty reversed after following an agent's instructions? Any advice on escalation contacts or next steps would be appreciated.

Here's an interesting offer from United after my flight from Venice to Boston was cancelled due to a mechanical problem:

Option 1 - United Electronic Travel Certificate:

Receive a $1,000  (USD) United Electronic Travel Certificate, applicable to flights operated by United, United Express or partner airlines sold on United digital channels. Electronic Travel Certificates expire one year from the issue date. For more details and to view terms and conditions, visit the travel credits page.


A copy of each traveler's passport or other government-issued identification is required in order for United to process the certificate. Once received, we'll email you the certificate details.


OR


Option 2 - United MileagePlus® Miles:

Receive 50,000 MileagePlus miles. You can redeem the miles on flights operated by United, United Express, Air Canada, ANA, Austrian, Lufthansa, Swiss, Thai and other Star Alliance member airlines. These miles can also be used for various MileagePlus services and award options. MileagePlus miles never expire. For more details and to view the MileagePlus program rules, visit the MileagePlus page.


To accept this offer, please respond with your United MileagePlus account number. If you're not yet a member, you can enroll online at no cost.


OR


Option 3 - Monetary Compensation:

If you prefer monetary compensation under EU261, you are required to provide a copy of the traveler's passport or other government-issued identification for each person included in order for United to process the claim. Once we receive the requested documents, we'll send you a secure link via email for a digital payment of EUR 600.

I took the third option (cold, hard cash) because 1) option 1 ties me into making a United flight sometime within the next year even though it is more than EUR 600, and 2) MileagePlus miles are worth about $0.012 each which is $600 (less than EUR 600).

I really do wonder how many people choose either of the first two options. But then, I wonder how many of the >220 people inconvenienced by this cancellation actually applied for compensation.

On the other hand, I have to say I am impressed by how easy it was to get compensated by United.