Elliott Confidential

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Consumer Alert: Are refund delays part of a new business model?
We've been flooded with refund cases. What's going on?
 • 
Christopher Elliott
9
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Look out! Airlines are setting a carry-on luggage trap
 • Christopher Elliott
53
Consumer Alert: Online agents are no longer responsible for the hotels they sell — or are they?
 • Christopher Elliott
13
Should we allow this airline merger?
 • Christopher Elliott
41
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Why you should never recline your seat on a plane
It's simple: we're out of room
 • 
Christopher Elliott
75
Auckland Confidential: Our adventures on the North Island
Listen now (20 min) | In this episode: We're wandering around Auckland's historical port and discovering the city (recorded 5/27/2023 in Auckland, New…
 • 
Christopher Elliott
, 
Aren Elliott
, and 
Iden Elliott
21
Should airlines pay gate agents bonuses for collecting baggage fees?
Frontier Airlines admits it "incentivizes" its employees to catch passengers who are trying to board with too much luggage
 • 
Christopher Elliott
69
Consumer Alert: Don't push that button!
A warning about user errors as the summer travel season gets underway
 • 
Christopher Elliott
9
Here are the passengers who should really be banned from flying
The government wants to know who belongs on the no-fly list. You know the answer!
 • 
Christopher Elliott
47
Are you ready for "air travel hell"?
The unofficial start of the travel season is almost here. Do you believe the hype?
 • 
Christopher Elliott
16
Consumer Alert: Car rental companies turn to desperate tactics
Watch what you sign when you get a car. If you don't, you could be on the hook for more money
 • 
Christopher Elliott
2
Elliott Confidential
Elliott Confidential
The newsletter the travel industry doesn't want you to read.
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